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What You Need to Know Before You Play

Access to mom44 and use of any account, wallet or payment function — including bKash, Nagad and Rocket deposits — depends entirely on your local law and the eligible regions we can serve. Read these terms carefully before opening an account.

Eligibility by local lawbKash, Nagad, Rocket scopeAccount terms apply at registrationRegional availability may varyContact us for policy queries
mom44 What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how a specific term applies to your account — a bKash payment dispute, a wallet restriction or a request to review account data — our support team handles legal and policy queries directly. Raise your request through any of the channels below and include your account details so we can respond accurately.

Team online

Live Chat

Open the chat window from any page inside your account. Describe your policy or legal query and include your registered mobile number for faster handling.

Email Support

Send policy or data requests to our support address listed in your account dashboard. Include your full account ID and the specific clause or transaction you are querying.

Account Help Centre

Log in, go to Account Settings, and select Help and Policy. From there you can submit a formal request for data access, correction or account closure.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data — including wallet activity linked to bKash, Nagad or Rocket — is stored securely and accessed only by authorised staff for the purposes stated in our privacy policy. We do not sell account data to third parties. Cookies are used to keep your session active and to recall your payment preferences, and you can adjust cookie settings from the site footer. If you want to request a copy of your data, correct inaccurate details or close your account, use the Account Help Centre path described above.

Data Retention We keep account records for the period required under applicable law. After account closure, transaction data linked to bKash, Nagad or Rocket is retained only as long as legally required.
Cookie Policy Cookies on mom44 serve session management and payment-preference recall. You can review and adjust cookie consent at any time from the link in the site footer.
Account Security Login is protected by OTP verification sent to your registered mobile number. Never share your OTP. If you suspect unauthorised access, contact us immediately via live chat.
Data Change Requests To correct, update or remove personal data held on your account, submit a request through Account Settings under Help and Policy. We respond within the timeframe local law requires.

Common Questions About Our Legal Terms

These are the questions we hear most often about policy, eligibility and account rights. If your question is not answered here, use the live chat or email channel listed in the support section above.

Access depends entirely on whether your local law permits it and whether Bangladesh falls within our eligible regions at the time you connect. Check current local law before opening an account.

Yes. Every transaction processed through bKash, Nagad or Rocket is governed by the same terms as all other account activity. Wallet payments are logged and subject to the full policy.

Log in, open Account Settings, and select Help and Policy. Submit a data access request there. We respond within the period required by applicable local law.

After closure, transaction records linked to bKash, Nagad or Rocket are retained only for as long as local law requires. We do not use closed-account data for marketing purposes.

We update these terms when our policy changes. The revision date is shown at the foot of this page. Continuing to use your account after a revision means you accept the updated terms.

Raise it directly through live chat or the support email listed in Account Settings. Include your account ID and the specific clause or transaction at issue so we can investigate promptly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.