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How mom44 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments through bKash, Nagad, or Rocket, and keep your account secure.

Account data kept securebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYour rights to access and deleteRegion-dependent eligibility
mom44 How mom44 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply SSL encryption to every connection between your device and our servers, so your bKash, Nagad, and Rocket payment details travel securely. Account login is protected by OTP verification sent to your registered mobile number — no one can access your account without passing that step. We retain your account data for as long as your account remains active and for a defined period after closure, as required by our operational and legal obligations. You have the right to ask what data we hold, request a correction if something is wrong, and ask for deletion where there is no legal reason to keep it.

SSL Encryption Every session uses SSL encryption, covering your login, your bKash or Nagad deposit flow, and any personal detail you update in account settings.
OTP Account Access Your account requires OTP confirmation to each new login. This step stops unauthorised access even if someone else has your password.
Data Retention Policy We keep your data while your account is active and for a defined period afterward. Once that window closes and no legal hold applies, your data is removed from our systems.
Your Correction Rights If your registered name, mobile number, or wallet details are incorrect, contact support and we will update the record after verifying your identity with a one-time check.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to delete your account, or raise a concern about how we handled your information, our support team handles these requests directly. You can reach us through live chat inside the platform, by email, or through the account help section. We aim to respond to data-related requests within a reasonable period, and we will confirm receipt when your request arrives.

Team online

Live Chat

Open the chat icon inside your account dashboard. Our support team picks up data and privacy queries through the same channel used for wallet and account help.

Email Support

Send your data request or privacy concern to our support address listed in the account help section. Include your registered mobile number so we can verify your identity.

Account Help Section

Log in, head to account settings, and find the privacy and data section. From there you can submit a data access or deletion request without contacting support directly.

Common Questions About Your Privacy on mom44

These are the questions we get most often about data, cookies, payment privacy, and your rights as an account holder. If your question is not here, reach us through live chat or the account help section.

We share your bKash, Nagad, or Rocket transaction reference with the payment processor only to complete your deposit or withdrawal. We do not share your wallet details with advertisers or unrelated third parties.

Log in, go to account settings, and use the privacy request form — or contact our support team via live chat. We will verify your identity and send your data summary within a reasonable period.

Yes. Submit a deletion request through the account help section or via email support. We will process it after verifying your identity, subject to any legal retention obligations that apply.

We use session cookies to keep you logged in, preference cookies to remember your payment method, and analytics cookies to measure lobby usage. You can block or clear cookies through your browser settings at any time.

Access to our platform and the scope of data processing depend on your local law and eligible region. We recommend checking whether access is permitted under the laws that apply where you are.

Every login triggers OTP verification to your registered mobile number. Combined with SSL encryption on all connections, this means your account and payment history remain accessible only to you.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.